The Referral Process  

Accessing Our Services

You don’t need a GP referral to access our services. Simply give us a call or complete our self-referral form to express your interest in beginning therapy with us. 

Once you’ve reached out, a member of our team—Jo—will contact you within one working day to gather some additional information. This helps us pair you with a clinician who best fits your needs and aligns with your preferred appointment times. After you've been matched with a clinician, they will reach out to introduce themselves and ensure you have all the necessary information before starting therapy. If you don’t hear from us within 48 hours, please don't hesitate to follow up. 

Please note that as a private mental health clinic, there may be times when we determine that another service is better suited to meet your specific needs. Our priority is to ensure that you receive safe and effective care. If, after reviewing your referral or the initial assessment, we feel that our services may not be the best fit, we will do our best to direct you to a more appropriate service. Additionally, we are unable to provide emergency appointments. If you require immediate assistance, please contact your GP or visit A&E.